At Bugaboobaby, customer satisfaction is our top priority. We strive to ensure that every order meets your expectations. However, if you are not completely satisfied with your purchase, we are here to help. Please read our returns and refunds policy carefully to understand your rights and obligations.

Return Period

You may request a return or refund within 30 days of receiving your order. To be eligible:

• Items must be unused, unwashed, and in their original condition.
• Items must include the original packaging, tags, labels, and any accessories.
• Items must be in resalable condition (unless faulty or damaged).

Non-Returnable Items

The following items are not eligible for returns or refunds:

• Items are marked as final sale or non-refundable at checkout.
• Products that have been used, washed, or damaged by the customer.
• Gift cards or promotional items.

How to Request a Return or Refund

To initiate the return or refund process, please contact us at support@bugaboobaby.store within the applicable timeframe. Provide the following details:

• Your order number
• A brief description of the issue
• Photos of the product (if damaged, defective, or incorrect)

Our customer service team will respond within 1–2 business days with return instructions.

Return Shipping

• If the return is due to our error (e.g., defective, damaged, or incorrect item), we will cover the return shipping costs.
• For all other returns (e.g., change of mind), the customer is responsible for the return shipping costs. We recommend using a trackable shipping method.
• Returns must be sent to the address provided by our support team. Do not return items to the sender’s address without authorization.

Refund Conditions

You may be eligible for a refund under the following conditions:

• Defective or damaged items: Contact us within 7 days of delivery with clear photos of the damage. We will issue a full refund or replacement upon confirmation.
• Incorrect item received: Notify us within 7 days. We will send the correct item and arrange for the return of the incorrect one.
• Undelivered orders: If your order does not arrive within 15 business days of delivery confirmation, please contact us. After investigation, we will resend the order or issue a full refund.
• Change of mind: Accepted within 30 days, provided the product meets the return conditions. Original shipping charges are non-refundable.

Canceling an Order

• You can cancel your order within 12 hours of placing it by emailing us at support@bugaboobaby.store.
• Orders that have already been processed or shipped cannot be canceled.

Refund Processing Time After we receive and inspect the returned product:

• If approved, a refund will be issued to your original payment method within 7 business days.
• You will receive a confirmation email once the refund has been processed.
• Refund times may vary depending on your bank or payment provider.

Need Help?

If you have any questions about returns, refunds, or the status of your order, please don’t hesitate to contact us.

Email: support@bugaboobaby.store We're happy to help!